1. Refund, Return & Exchange Policy
At Wano Cafe, we want you to be satisfied with your order. Customers may request a return or exchange within 14 days of receiving the product, provided that the product is unused, unopened, in its original packaging, and in the same condition received.
Coffee beans, opened food products, consumable items, and used accessories cannot be returned or exchanged after opening for hygiene and quality reasons.
Coffee equipment, tools, and accessories may be returned or exchanged within 14 days if unused, undamaged, and in original packaging.
Used or second-hand products are sold based on the condition shown and described on the product page. These items are not eligible for return unless the item received is significantly different from the description or damaged during delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of receiving the order with your order number, photos, and a description of the issue.
Approved refunds will be processed using the original payment method whenever possible. Delivery fees may be non-refundable unless the return is due to our mistake or a damaged/defective product.
To request a return or exchange, contact us through WhatsApp or email with your order number.
2. Shipping & Delivery Policy
Wano Cafe currently delivers within Kuwait.
Orders are usually prepared and delivered within 1–3 business days, depending on product availability and delivery location.
Delivery fees will be shown at checkout before payment. Free delivery may be available for orders above the amount shown on the website.
Customers are responsible for entering the correct delivery address and phone number. If the delivery fails because of an incorrect address, unavailable customer, or unreachable phone number, we may charge an additional delivery fee for re-delivery.
For pre-order, custom, or used equipment items, delivery time may vary and will be mentioned on the product page or confirmed after ordering.
Delivery times are estimates and may be affected by traffic, weather, supplier delays, or other circumstances outside our control.
3. Terms & Conditions / Terms of Service
Welcome to Wano Cafe. By using our website and placing an order, you agree to the following terms and conditions.
All products, prices, descriptions, and availability are subject to change without prior notice. We do our best to display product information accurately, but small differences in color, packaging, or appearance may occur.
Orders are subject to acceptance and availability. Wano Cafe reserves the right to cancel or refuse any order if the product is unavailable, incorrectly priced, suspected of fraud, or listed with incorrect information.
For used or second-hand products, the condition of the item will be described as clearly as possible on the product page. Customers are responsible for reviewing the description and photos before purchasing.
Customers must provide accurate contact, delivery, and payment information. We are not responsible for delays or failed delivery caused by incorrect information provided by the customer.
The website content, logo, photos, product descriptions, and brand materials belong to Wano Cafe unless otherwise stated. They may not be copied or used without permission.
5. Payment Policy
Payment Policy
Wano Cafe accepts the payment methods displayed at checkout, which may include KNET, debit/credit cards, Apple Pay, cash on delivery, or other approved methods.
All prices are shown in Kuwaiti Dinar unless stated otherwise.
Orders are confirmed only after successful payment or order confirmation for cash on delivery.
If a payment fails, the order may not be processed. Wano Cafe is not responsible for bank charges, declined payments, or payment provider delays.
For refunds, approved amounts will be returned to the original payment method whenever possible.
6. Cancellation Policy
Customers may request to cancel an order before it has been prepared, shipped, or handed to the delivery company.
Once an order has been dispatched, it cannot be cancelled and will be handled under our Return & Exchange Policy.
Pre-orders, special orders, custom requests, and reserved used equipment may not be cancellable after confirmation unless approved by Wano Cafe.
Wano Cafe reserves the right to cancel an order if the product is unavailable, payment fails, delivery information is incomplete, or there is an error in product price or description.
7. Damaged, Defective, or Wrong Item Policy
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
Please provide:
- Order number
- Clear photos or video of the issue
- Photo of the packaging
- Description of the problem
After review, we may offer replacement, repair, exchange, refund, or another suitable solution depending on the case.
Claims made after 24 hours may be difficult to verify and may not be accepted.
8. Coffee Beans & Food Product Policy
Coffee beans and consumable products are handled carefully to maintain freshness and quality.
Unopened coffee products may be eligible for return or exchange according to our Return & Exchange Policy.
Opened coffee bags, used consumables, or products affected by storage conditions after delivery cannot be returned or exchanged unless the item is defective or incorrect.
Taste preference is personal and is not considered a product defect. Roast profile, flavor notes, and brewing results may vary depending on grinder, water, recipe, equipment, and brewing method.
9. Used Equipment Policy
Some products sold on Wano Cafe may be used, second-hand, or listed on behalf of individual sellers.
The condition of used items will be described on the product page as clearly as possible. Photos, condition notes, missing accessories, defects, or usage marks will be mentioned when known.
Used items are sold based on their listed condition. Customers should review all details before purchasing.
Used equipment is not eligible for return or exchange unless the item received is significantly different from the description or was damaged during delivery.
Wano Cafe may inspect, reject, or remove any used product listing if the item does not meet our standards.
10. Warranty Policy
Warranty coverage depends on the product type, brand, supplier, and whether the item is new or used.
New products may include a manufacturer or supplier warranty if stated on the product page or invoice.
Used products may not include warranty unless clearly mentioned in the product description.
Warranty does not cover misuse, water damage, electrical damage, broken parts caused by accidents, normal wear and tear, improper cleaning, poor maintenance, or unauthorized repair.
Customers must keep the invoice or order confirmation to request warranty support.
11. Product Information Disclaimer
Wano Cafe makes reasonable efforts to provide accurate product descriptions, photos, prices, and specifications.
However, product packaging, color, size, accessories, and appearance may vary slightly from the images shown.
For coffee beans, flavor notes are tasting references and are not guaranteed exact flavors. Brewing results may vary depending on grinder, water quality, brewing method, ratio, temperature, and user technique.
If you are unsure about a product before ordering, please contact us for clarification.
12. Contact / Customer Service Policy
For questions, order support, returns, exchanges, or product inquiries, customers can contact Wano Cafe through the contact methods shown on our website.
Please include your order number when contacting us about an existing order.
Customer support response times may vary, but we aim to respond as soon as possible during working hours.